Return & Refund Policy

This Return & Refund Policy explains the return, refund, and defect procedures for orders placed through boxing-thai.com (“boxing-thai.com,” “we,” “us,” or “our”).

Quick Summary

Return Window: Submit a return request within 14 calendar days after delivery for an eligible change-of-mind return.

Defective Items: Please report manufacturing defects as soon as possible, preferably within 30 calendar days after delivery.

Return Shipping: The buyer pays for change-of-mind return shipping. We cover reasonable return costs for damaged, defective, or incorrect items.

Non-Returnable Items: Custom-made or personalized products, hygiene-sensitive products, used gear, and products clearly marked as final sale, except where required by applicable law.

1. Return Window

Eligible standard items may be returned for a change of mind. You must submit a return request within 14 calendar days after the order is delivered. You do not need to provide a reason, although this information may help us improve our service.

After notifying us, please send the eligible item back within 14 calendar days, following the return instructions provided by us.

Examples of change-of-mind returns include ordering the wrong size, preferring another product, or deciding that you no longer want the item.

2. Return Conditions and Exclusions

To qualify for a full refund, returned items must be unused, unwashed, free from odors, sweat, stains, or other signs of training, and returned with the original tags and packaging where reasonably possible.

You may try on and inspect the product to check its size, fit, material, and condition. Products used during training, sparring, or bag work cannot be returned as change-of-mind returns. Where permitted by applicable law, we may reduce the refund if handling or use has reduced the product’s value.

The following products are not eligible for change-of-mind returns:

• Hygiene-Sensitive Products: Mouthguards, groin guards, compression shorts, underwear, and similar personal-use products;
• Custom Products: Items personalized with a name, logo, or other custom details, and products made to custom measurements;
• Used Gear: Equipment showing sweat, odors, stains, wear, or signs of training;
• Final Sale Products: Items clearly identified as non-returnable before purchase, where permitted by applicable law.

These exclusions do not apply if an item arrives damaged, defective, or incorrect, or where a return is required by applicable law.

3. How to Return an Item

To start a return, please complete our Return Request Form.

Enter your order details, select the reason for the return, and describe the problem where necessary. Please do not send the product back before receiving our return instructions.

If the product is damaged, defective, or incorrect, we may ask you to provide clear photographs of the product, packaging, shipping label, or defect.

After reviewing your request, we will provide the correct return address in Thailand and further instructions. Returns sent without approval or to another address may be delayed or may not reach us.

Pack the product securely and use a trackable shipping service. Keep the tracking number and proof of shipment until the return has been completed.

Change-of-Mind Returns: The buyer is responsible for return shipping costs.

Damaged, Defective, or Incorrect Items: We will cover reasonable return shipping costs or provide another return solution. Please do not incur return shipping costs before receiving our instructions.

4. Damaged, Defective, or Incorrect Items

Shipping Damage: If an item arrives damaged, please submit a return request as soon as possible, preferably within 48 hours after delivery.

Manufacturing Defects: Please report manufacturing defects as soon as possible, preferably within 30 calendar days after delivery. Examples may include defective stitching, faulty fasteners, or material failure occurring during normal intended use.

Normal wear and tear, cosmetic scratches, fading caused by use, compression of padding through training, accidental damage, improper care, and damage caused by misuse are not considered manufacturing defects.

After reviewing the evidence, we will provide an appropriate resolution. Depending on the circumstances, this may include a replacement at no additional cost, a full refund, or a partial refund.

The requested 30-day reporting period does not limit any longer rights or remedies provided by applicable consumer law.

5. Refunds and Exchanges

We will inspect returned items promptly. Approved refunds are normally issued to the original payment method within 3–5 business days after the returned item is received and inspected, and no later than required by applicable law.

Your bank, card issuer, or payment provider may require additional time to display the refund in your account.

Change-of-Mind Returns: The product price will be refunded. Original shipping charges are generally non-refundable, except where applicable law requires them to be refunded. Where required, the refund of original shipping costs will be limited to the cost of the least expensive standard delivery method offered.

Damaged, Defective, or Incorrect Items: Where a refund is approved, we will also refund applicable original shipping charges and reasonable return shipping costs.

Exchanges: We do not offer direct exchanges. If you need another product, model, or size, please return the eligible item for a refund and place a new order.

6. Lost, Refused, and Unclaimed Packages

Lost Packages: A shipment may be treated as lost when the carrier officially confirms the loss or completes an investigation showing that the package cannot be delivered.

If a package is confirmed lost, you may choose:

• A replacement shipped at no additional cost; or
• A full refund to the original payment method.

Refused or Unclaimed Packages: If a package is returned because the recipient refused delivery, did not pay required import charges, failed to collect the package, or provided an incorrect or incomplete address, we may deduct the original shipping cost, return shipping cost, customs charges, and carrier fees from the refund.

If the package is abandoned, destroyed, or not returned to us by customs or the carrier, a refund may not be available, except where required by applicable law.

7. Consumer Rights and Contact

This policy applies in addition to your mandatory consumer rights. It does not exclude, restrict, or replace any rights or remedies that cannot legally be limited. Where applicable consumer law provides stronger or longer protection, that law will apply.

To start a return, complete our Return Request Form.

For other questions, email us at admin@boxing-thai.com. We normally respond within one business day.