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Shipping & Delivery Policy

Last updated: July 29, 2026

This Shipping & Delivery Policy explains how orders placed through boxing-thai.com are processed, shipped, and delivered. All orders are fulfilled and shipped from Thailand.


1. Order Processing and Delivery Time


Order processing begins after we receive successful payment and all information required to fulfill the order.

Some items may be ordered directly from the manufacturer if they are not currently available in our stock. Processing time may vary depending on product availability.

Orders are normally delivered within 12–30 calendar days from the date payment is received. This period includes order processing and international transit time.

Once your order has shipped, we will send you a shipping confirmation with tracking information.


2. Shipping Methods and Estimated Delivery Time


We ship orders directly from Thailand using reliable international carriers such as Thailand Post, DHL, or another tracked shipping service appropriate for the destination.

Available shipping methods and shipping costs are calculated at checkout based on the destination, package weight, and selected service.

We guarantee delivery no later than 30 calendar days after payment is received. This period includes order processing and international transit time.


3. Customs Duties and Import Taxes


International orders may be subject to import duties, taxes, customs charges, or carrier brokerage fees imposed by the destination country.

Unless expressly included at checkout, these charges are not included in the product price or shipping cost and are the buyer’s responsibility. We do not control or determine the amount of these charges.

If a delivery is refused because the recipient does not pay the required import charges, and the package is returned to us, we may deduct the original shipping cost, return shipping cost, customs charges, and carrier fees from the refund.

If the package is abandoned, destroyed, or not returned to us by customs or the carrier, a refund may not be available, except where required by applicable law.


4. Address Accuracy and Failed Deliveries


Please check your shipping address, postal code, email address, and phone number carefully before completing your order. A valid phone number may be required so the carrier can arrange delivery.

If you notice an error after placing your order, contact us immediately at admin@boxing-thai.com. We will try to correct the information before shipment, but we cannot guarantee changes or rerouting after the order has shipped.

The buyer is responsible for delays and additional costs caused by:

  • An incorrect or incomplete shipping address;
  • An incorrect postal code or phone number;
  • The carrier being unable to contact the recipient;
  • Refusal of delivery;
  • Failure to collect the package within the carrier’s holding period.

If a package is returned for one of these reasons, we can resend it after the buyer pays the new shipping cost.

If the buyer chooses a refund instead, we may deduct the original shipping cost, return shipping cost, and any additional carrier or customs fees from the refundable amount.


5. Tracking, Delayed, Lost, and Damaged Packages


All orders are shipped with tracking. If a delivery problem occurs, we will contact the carrier and manage the investigation or insurance claim.

Delayed Delivery: If the estimated delivery period has passed, please contact us with your order number. We will open an inquiry with the carrier and provide available updates.

A delay does not automatically mean that a package is lost, particularly when it is being processed by customs.

Lost Packages: A shipment may be treated as lost when the carrier officially confirms the loss or completes an investigation showing that the package cannot be delivered.

If a package is confirmed lost, you may choose:

  • A replacement shipped at no additional cost; or
  • A full refund to the original payment method.

Damaged Packages: If an item arrives damaged, please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide clear photographs of:

  • The damaged item;
  • The external and internal packaging;
  • The shipping label and tracking sticker.

After reviewing the evidence, we will offer an appropriate resolution, which may include a replacement, refund, or partial refund depending on the extent of the damage.


6. Returns, Exchanges, and Contact


Eligible standard items may be returned within 14 calendar days after delivery. Returned items must meet the conditions stated in our full Return & Refund Policy.

Custom-made products, personalized items, and hygiene-sensitive products, including mouthguards, groin guards, compression shorts, and underwear, are not returnable unless they arrive damaged, defective, or incorrect.